Rio Support,
>Thank you for contacting Rio. We apologize for the inconvenience but, unfortunately, we are unable to process your request with the information provided.

I responded with all details requested on your support website - if that is not enough, then you need to change your website

>In order for us to help you as thoroughly as possible, please provide at a minimum, the data listed below. Also, please give a brief description of the issue as well as what measures you have taken to attempt to resolve the problem. 

okay, as long as you don't ask me for the same information I already provided - as far as measures I've already taken it is becoming apparent you didn't read my comments when I originally submitted my issue - although I guess I haven't tried re-plating your holder with stainless steel. 

>- Serial Number of player (SN): 

Look down further in the email you replied with - I already provided that information

>- Part Number of player (PN): 

what part number - if you mean the product name, I already provided that information further in the email - RIO Cali 256

>- Date of Purchase (DOP): 

Do not remember the actual date of purchases - guessing it was either late last year (winter running schedule) or early in 2005

>- Place of Purchase (POP): 

Best Buy
>- Operating System: 

Last I checked the holder didn't use an operating system, but if you are asking me what OS I run your software on, then it can be found with the rest of the information I already provided at the bottom of this email

>- Transfer Software (with version): 

Since I already told you which Transfer Sofware (see bottom of the email again) I will simply add the version number which is 2.61 Build 1. Unicode

>- Description of issue: 

Okay this is getting annoying - SEE THE INFORMATION I ALREADY PROVIDED

>- What you've tried already: 

Well, first I was going to get out my grinder and take off the cheap chrome job on the holder and replate it with stainless steel capable of withstanding moisture - then I decide I should probably just contact you with the details of the issue. 
So not only have I had to re-submit the information on your website twice because of javascript coding errors on your web page, I now have had to provide the same information to you a third time -- all because of poor quality of your product. Not sure what to do now, but I am anxiously awaiting your response.
Frustrated

[SNIP]

> NAME: [me]
>EMAIL: [removed]
>PRODUCT: Rio_RioPort 
>SERIAL #: 1***********7 
>MODEL #: Cali 256 
>OS: Win_XP 
>SOFTWARE: Rio Music Manager 
>CHIPSET/MODEL: 
> 
>ERSID: 1114385307.16400.2 
>FORM: Rio 
>