From: customersupport@rioaudio.com
Reply-To: customersupport@rioaudio.com
To: [me]
Subject: RE: Escalation for Rio_ER#1114385307.16400.2#
Date: Mon, 25 Apr 2005 15:27:10 -0500

Dear [me],

Thank you for contacting Rio. We apologize for the inconvenience but, unfortunately, we are unable to

process your request with the information provided. In order for us to help

you as thoroughly as possible, please provide at a minimum, the data listed

below. Also, please give a brief description of

the issue as well as what measures you have taken to attempt to resolve the

problem.

- Serial Number of player (SN):

- Part Number of player (PN):

- Date of Purchase (DOP):

- Place of Purchase (POP):

- Operating System:

- Transfer Software (with version):

- Description of issue:

- What you've tried already:

Please leave the original correspondence intact, as we may require more

information to troubleshoot further as necessary.
Regards-

[removed]
Rio Email Support
customersupport@rioaudio.com


* Please include all previous messages (in text format) for continuation of support and also ensure your return e-mail address is correct. Undeliverable messages will be deleted. *

ORIGINAL MESSAGE:

Your website responded with an error when I hit submit, so resubmitting my previous comment in case it did not go through:



As a previous owner of two of Rio's MP3 players, it was an easy decision to choose the Rio Cali (256) as my sport mp3 player.
 Complete with armband, I figured it was set for my 15K training runs. After a few uses, the earpieces started falling apart in the
 middle of the runs which required me to pull the two end caps off, feed the wire back into the channel and put the ends back on all 
while trying to maintain my pace. This ranges in the annoyance realm, but yesterday I completed my run only to find out that my 
expensive running jersey had brown stains down the arm. After trying to figure out what had ruined my shirt, I noticed the cali holder 
had rusted (on both sides of the metal clip). I cannot believe that a unit marketed for sport would have a holder that is not capable 
of withstanding, splash water, rain or even sweat. From this point on, my loyalty with your products has been compromised and
 I'll be investigating the market for more functional products.



Extremely disappointed;

[me]

 NAME: [me]
EMAIL: [removed]
PRODUCT: Rio_RioPort
SERIAL #: 174*********67
MODEL #: Cali 256
OS: Win_XP
SOFTWARE: Rio Music Manager
CHIPSET/MODEL:

ERSID: 1114385307.16400.2
FORM: Rio


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