From: customersupport@rioaudio.com
Reply-To: customersupport@rioaudio.com
To: [me]
Subject: RE: RE: Escalation for Rio_ER#1114385085.26543.3#_ER#1114385085.26543.3#
Date: Thu, 28 Apr 2005 09:33:07 -0500

Dear Customer,

Thanks for contacting Rio inregards to your concern. However, the person that is actually handling the 
case is not present at the time. Once the individual arrives, I will check with her about the status of your 
case. We will have her get in contact with you, with the information that you are needing..
Regards-

[name removed]
Rio Email Support

>customersupport@rioaudio.com
>
>
>* Please include all previous messages (in text format) for continuation of support and also 
ensure your return e-mail address is correct. Undeliverable messages will be deleted. *
>
>ORIGINAL MESSAGE:
>[name removed],
>
>Thank you for your response, however, I was fortunate enough to have another representative 
from your organization contact me on this issue (I had to submit it twice on your website 
due to an error on the webpage and apparently both went through). I am currently waiting for 
a response from the other support individual whom I have requested additional information 
(verification of email address to send my cc info to) regarding the response below.
>
>Thanks for the help
>