[name removed],
Thank you for your response, however, I was fortunate enough to have another representative from your 
organization contact me on this issue (I had to submit it twice on your website due to an error on the 
webpage and apparently both went through). I am currently waiting for a response from the other support 
individual whom I have requested additional information (verification of email address to send my cc info to) 
regarding the response below.

Thanks for the help


From: customersupport@rioaudio.com 
Reply-To: customersupport@rioaudio.com 
To: [me]
Subject: RE: RE: Escalation for Rio_ER#1114385307.16400.2#_ER#1114385307.16400.2# >Date: Tue, 26 Apr 2005 10:53:03 -0500 

Dear Brian,

Thank you for contacting RIO. Please send us your information, name, number, address, email address, and 
your credit card information to my personal email [removed]@sshl.com so that we can order the 
carrying case for the player. If you have any questions please feel free to contact us here at RIO.
Regards-

[Name Removed]
Rio Email Support
customersupport@rioaudio.com