Subject: Nguyen-DoerflerB-207-1326688
Date: Wed, 12 Dec 2001 15:44:31 -0600

Mr. Doerfler:

Thank you for taking the time to e-mail us here at Best Buy.  I was sorry 
to read of your difficulties.  Please allow me to address your concerns
accordingly.

Let me apologize on behalf of Best Buy if we did not have the DSL router 
and MP3 player you sought in stock.  Best Buy strives to provide appropriate
quantities of merchandise at every store.  Unfortunately, circumstances 
such as unexpectedly brisk sales or manufacturer distribution delays may prevent
a product from being available in appropriate quantities.  If advertised
items are out of stock, stores are authorized to provide customers with
rainchecks unless special conditions apply.  While rainchecks do not ensure
the availability of the product, they do entitle the customer to purchase
the product at the advertised price when stock is replenished.  I certainly
understand your disappointment, so please be assured that we are taking
every effort to make our shopper's experience an enjoyable one.  In
addition, I am sorry that you feel as if Best Buy employees and management
staff may not have been as informed and as attentive to your needs as you
would have preferred.
However, I have contacted Peoria location on your behalf.  I have spoken to
Chris in the computer department.  He has assured me that he will be
contacting shortly to fulfill your raincheck.  If the Peoria store does not
have these items available, they will substitute it with a comparable
product.  In addition, if the Peoria store does not contact by December 
13th you regarding this matter, please feel free to contact me again by replying
to this email.
On behalf of Best Buy I apologize for any inconvenience or frustration that
may have resulted from the service you received.  Your feedback will prove
valuable in helping Best Buy improve its customer relations in the future.
Thank you again for contacting us here at Best Buy.

Respectfully,
Courtney Nguyen
Internet Correspondence
Best Buy Corporate Headquarters